Refund policy

Refund & Return Policy

30-Day Replacement or Refund

HarbourNest is committed to your satisfaction. If something isn’t right with your purchase, we’ll do our best to make it right.

Last updated: 8 July 2026

Eligibility

You may be eligible for a replacement or refund if items:

Arrive damaged or defective
Have missing parts or accessories
Are significantly different from the website description or images

Conditions

Item must be unused and in original condition and packaging
Buyer may bear return transit costs if damage results from poor packaging by the buyer
For defective items, please contact us within 48 hours of delivery with photographic evidence

Not covered: misuse, accidental damage, normal wear and tear, or water exposure.

Stock Availability & Order Fulfilment

We do our best to keep stock levels on our website accurate. In rare cases, an item may be unavailable at the time of your order due to a delay in inventory updates. If this happens, we will contact you within 2 business days of your order and offer you the following options:

Wait for restock — we will provide an estimated restock date and dispatch your order as a priority as soon as the item arrives
Swap — choose an alternative product of equal value, or any price difference will be charged or refunded
Full refund — cancel your order for a full refund to your original payment method, with no cancellation fee

Discontinued items: If the item has been discontinued and can no longer be sourced, we will issue a full refund and, as a gesture of goodwill, provide a store credit or discount voucher for use on a future purchase.

Orders affected by stock availability are not subject to our standard 10% pre-shipment cancellation fee.

Return & Refund Process

Request Return Authorisation

Email sales@harbournest.com.au with:

Order number
Return reason
Supporting photos or videos

You will receive a Return Authorisation Number (RA#) and the return address upon approval.

Return the Item

Use original packaging, in original condition
Use a trackable shipping service
Buyer covers return shipping costs
Livara is not responsible for lost parcels
Return postage may be deducted from your refund

Refund Timeline

Notification sent after inspection
Approved refunds issued within 10 business days to the original payment method
Contact us if the refund is not received within 15 business days

Additional Policies

Partial Refunds

Granted when parts or accessories are missing, or the item is not returned in original condition.

Exchanges

Available only for defective or damaged items. Email us to request, and place a new order once the return is accepted.

Cancellations

10% fee applies if your order has not yet shipped. Not possible after dispatch — email us immediately for urgent requests. This fee does not apply when an order is cancelled due to stock unavailability on our side.